Refund Policy

Thanks for shopping at Kozy Den. We want to make sure you have the best experience and we guarantee total customer satisfaction with the items you purchase. Below find our policy on returns. 

 

If you have received your item(s) defective or incorrect: 

• Take a picture of the defective/incorrect item(s) showing the issue.
• Email us at   support@kozyden.com

*Further instructions will be given through email.

 

If you ordered the wrong item and would like a refund or exchange: 

Simply return the item which must be unopened in it's original packaging within 30 days of delivery for a full refund. Be sure to include your packing slip and/or order information in the box. You'll be responsible for return-shipping costs.
We do not cover shipping cost for return. 

When we've received the return it can take up to 5 working days to process your request and issue a refund or exchange. We may contact you to discuss options, and if you've requested an exchange to confirm the product you'd like.

Our policy lasts 30 days starting from the day item(s) were delivered. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

   

CANCELLATION

Orders can only be cancelled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.